Question 1

How does route optimization work?

Accepted Answer

EfiRoute sends your stops, couriers and constraints to the Google Cloud Route Optimization API — a fleet-grade engine (not standard Maps Directions). It calculates the globally optimal assignment of all stops across your couriers in seconds, considering time windows, work hours and multi-day options.

Question 2

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 3 projects per month, up to 2 couriers per project and $5 of free optimization credit every month — enough to run roughly 5 small optimizations and evaluate the platform at no cost.

Question 3

How am I charged for route optimizations?

Accepted Answer

You pay $1 per courier included in each optimization run. For example, optimizing a route for 5 couriers costs $5. The charge is deducted from your wallet balance. If the optimization fails due to a system error you are not charged; if it runs but cannot produce a valid route you are charged a flat $1.

Question 4

Can couriers use EfiRoute on their phones?

Accepted Answer

Yes. There is a dedicated courier mobile app for iOS and Android. Couriers receive their optimized route, navigate stop by stop, update delivery status, capture proof of delivery, send voice notes to dispatch and check their loading list — all from the app.

Question 5

How does the in-app chat work?

Accepted Answer

Dispatch and couriers can exchange text messages, photos and push-to-talk voice notes directly inside the app — similar to WhatsApp. No need for external messaging tools or phone calls. Voice notes are recorded and played back with one tap.

Question 6

Can I import my existing customer list?

Accepted Answer

Yes. You can upload customers via Excel or CSV in bulk. Each row maps to a delivery stop. Product orders can be attached per stop. Addresses are geocoded automatically so you do not need to enter coordinates manually.

EfiRoute Blog

The King's Wheat and Your Delivery Routes — Why Route Optimization Is Hard

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